TERMS OF SERVICE

Last Updated: January 2025
Premier Guest Assessments LLC

These Terms of Service (“Terms”) govern your use of the Premier Guest Assessments LLC website, portals, inspection services, property ratings, reports, badges, and all related features (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree, you must discontinue use immediately.

1. Definitions

• “Company,” “we,” “us,” “our” means Premier Guest Assessments LLC.
• “User,” “you,” or “your” means any visitor, guest, property owner, manager, inspector, or account holder using the Services.
• “Property Assessment” means any inspection, scoring, evaluation, or photographic documentation performed by the Company.
• “Badge” means the Premier Property Badge or similar verification indicator provided by the Company.

2. Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use the Services.

3. Scope of Services

A. Property Assessments

We provide independent assessments of vacation rentals based on our internal criteria, scoring system, and evaluation standards. Assessments are not home inspections, code compliance inspections, engineering evaluations, or legal certifications.

B. Reports & Scores

Reports, scores, and recommendations are based solely on conditions observable at the time of inspection. They do not guarantee future performance, safety, cleanliness, or guest satisfaction.

C. Premier Property Badge

A property may receive a Badge if it meets or exceeds internal scoring thresholds.
Badges do not guarantee safety, habitability, legal compliance, or suitability for any particular use.

We reserve the right to revoke, modify, or update Badge eligibility at our discretion.

4. User Accounts

Users must provide accurate, complete information and are responsible for maintaining the confidentiality of login credentials.
We may suspend or terminate accounts for:

• Misuse
• Fraud
• False information
• Attempts to manipulate scoring or assessments

5. Payments & Billing

Fees for assessments, reinspections, optional services, or subscriptions must be paid at the time of booking unless otherwise specified.

All payment processing is handled by third parties (Stripe, PayPal, Chase Merchant Services), and the Company does not store full financial information.

All fees are non-refundable except as required by law.

6. Cancellation & Rescheduling

We reserve the right to charge fees for:

• Missed appointments
• Inaccessible properties
• Last-minute cancellations

Exact policies may be updated on the booking page.

7. Intellectual Property

All content, text, logos, badges, graphics, scoring systems, reports, and databases are the exclusive property of Premier Guest Assessments LLC.

You may not:

• Copy
• Reproduce
• Reverse engineer
• Modify
• Sell
• Reshare badge artwork

Unless expressly permitted in writing.

You may display the Badge for your verified property as long as your property remains in good standing.

8. No Warranties

The Services are provided “as-is” and “as available.”

We make no warranties regarding:

• Future guest satisfaction
• Property condition stability
• Pest, mold, HVAC, plumbing, structural, or electrical safety
• Compliance with local, state, or federal regulations
• Accuracy of third-party listings or data
• Continuous platform uptime or availability

Use of the Services is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, consequential, or punitive damages.
• Our total liability for any claim is limited to the amount paid for the applicable service.

We are not responsible for:

• Damages caused by tenants, cleaners, contractors, storms, or maintenance failures
• Issues arising after the assessment date
• User reliance on the Badge as a substitute for professional, legal, or safety inspections

10. User Responsibilities

Users agree not to:

• Misrepresent property conditions
• Interfere with the assessment process
• Attempt to bribe or influence inspectors
• Use the Badge to imply government or regulatory certification
• Use our Services for illegal or fraudulent purposes

11. Third-Party Services

We use third-party services including, but not limited to, Google Analytics, Webflow, Supabase, Gmail, Outlook, Google Drive, and payment processors.

We are not responsible for outages, errors, or privacy practices of third-party providers.

12. Data & Privacy

Use of the Services is governed by our Privacy Policy, which is incorporated by reference.

13. Changes to the Services

We may update scoring models, badge criteria, platform features, or policies at any time without prior notice.

14. Termination

We may suspend or terminate access for violations of these Terms. Badge status may also be revoked.

15. Governing Law

These Terms are governed by the laws of the State of North Carolina.

16. Contact Information

Premier Guest Assessments LLC
PO Box 106
Manns Harbor, NC 27954
office@premierguestassessments.com