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Policies

Welcome to the Premier Guest Assessments Policies Center.
This page outlines the key policies that apply to our services, badge usage, cancellations, billing, and verification system.
For full legal terms, please refer to our Terms of Service and Privacy Policy.

1. Cancellation & Rescheduling Policy

We understand that schedules can change. To ensure fairness and operational efficiency, the following policies apply to all inspections and services.

Owner/Manager Cancellations

• 24+ hours before appointment: No fee
• Less than 24 hours: $25 cancellation fee

Property Inaccessibility

A property is considered inaccessible if the inspector cannot enter due to:

• Incorrect or missing access codes
• Lockbox issues
• Blocked entry
• An active guest stay
• Missing or incorrect instructions

Access Failure Fee: $40
A new appointment must be scheduled.

Rescheduling

• 24+ hours notice: Free reschedule
• Same-day reschedule: May incur a cancellation fee

Company-Initiated Rescheduling

We may reschedule due to weather, emergencies, or operational needs.
No fees apply when the Company reschedules.

2. Refund Policy

All assessment fees, badge fees, reinspections, and optional services are non-refundable once completed.

Non-Refundable Items

• Property assessments
• Reinspections
• Urgent/same-day walkthroughs
• Add-on services
• Badge issuance fees

If an inspector arrives and the property is inaccessible, any fees associated with the attempt are not refundable.

Eligible Refunds

Refunds may be granted only if:

• A duplicate payment was made
• A service was not provided due to Company error
• A Company-initiated cancellation cannot be rescheduled

Weather & Emergency Exceptions

If unsafe weather prevents us from completing a scheduled visit:

• You may reschedule at no cost, or
• Request a full refund if rescheduling is not possible

Chargebacks

Unauthorized chargebacks may result in:

• Suspension of platform access
• Badge revocation
• Denial of future services

How to Request a Refund

Email office@premierguestassessments.com with:

• Your name
• Property address
• Date of service
• Reason for request

3. Premier Property Badge Usage Agreement

The Premier Property Badge is a proprietary verification indicator issued to properties that meet our internal standards at the time of assessment. To protect our integrity and prevent misuse, the following rules apply.

License to Display

Badge Holders receive a non-exclusive, non-transferable, revocable license to display the Badge:

• On the verified property’s marketing materials
• On its booking profiles
• On the property’s website
• On social media or printed materials

Use is limited to the specific property and the specific year/version of the Badge issued.

Prohibited Uses

Badge Holders may not:

• Alter, recolor, crop, distort, or recreate the Badge
• Display a Badge on an unverified property
• Transfer a Badge between properties
• Display an expired or revoked Badge
• Imply government approval or legal certification
• Suggest partnerships or endorsements not provided
• Use the Badge as a substitute for professional inspections or compliance checks

Expiration & Revocation

Badges are valid for one year unless otherwise stated.
We may revoke or suspend Badge status if:

• The property fails reinspection
• Misuse or falsification occurs
• The property condition significantly declines
• Ownership changes without transfer approval

Revoked Badges must be removed immediately from all digital and physical materials.

Ownership

All Badge designs, scoring systems, reports, and intellectual property remain owned by Premier Guest Assessments LLC.

4. Property Ratings Disclaimer

Premier Guest Assessments provides independent evaluations based solely on conditions observable at the time of inspection.

Our assessments, reports, scores, and Premier Property Badges do not represent:

• Government or regulatory approval
• Legal or code compliance
• A safety certification
• A guarantee of cleanliness or condition at guest arrival
• Assurance of future property performance

Property conditions may change at any time. Reliance on any score, rating, or Badge is at the user’s sole risk.

5. Additional Legal Policies

For full legal coverage, please review the following documents:

• Terms of Service
• Privacy Policy

These documents govern the use of our website, portals, services, assessments, payment processing, and user accounts.

6. Contact Information

For questions regarding any policy on this page:

Premier Guest Assessments LLC
PO Box 106
Manns Harbor, NC 27954
Email: office@premierguestassessments.com